Refund & Cancellation Policy

Updated: 22 September 2026

This policy applies to online purchases from IMPERIUM FITNESS LTD by customers in both the United Kingdom and United States.

14-day cancellation right

You may cancel for any reason within 14 days after your contract is made. Email support@imperiumfitnessltd.com or write to IMPERIUM FITNESS LTD, 152 Nelson Road, Twickenham, England, TW2 7BU, clearly stating that you wish to cancel. Please include your name, order reference and purchase date if available. You do not need to give a reason or use a particular form. Send your cancellation before the deadline.

Starting coaching during the cancellation period

We email your programme or onboarding instructions within 24 hours of successful payment. Coaching starts after the cancellation period unless you expressly request an earlier start by email. Before starting early, we will explain the cancellation consequences and confirm your request. If you then cancel within 14 days, we may deduct only a reasonable, proportionate amount for coaching actually provided, and only where the deduction is permitted by applicable law and the required information and consent have been given. We will explain any calculation. If those requirements are not met, no such deduction will be made.

Our policy does not automatically remove your cancellation right when an email is delivered, materials are opened or a download begins. No separate deduction is made merely for receiving digital materials during the cancellation period.

Non-delivery and problems with your purchase

If your programme or onboarding instructions do not arrive within 24 hours, contact us so we can investigate and deliver them or arrange an appropriate refund. If a service is not as described, not supplied with reasonable care and skill, or otherwise fails to meet applicable legal requirements, contact us for the remedies available under applicable law, which may include repeat performance, a price reduction or a refund. The 14-day cancellation window does not limit these rights.

After the cancellation period

Change-of-mind cancellation after 14 days is considered case by case. This does not affect remedies for non-delivery, defective content or services, misdescription, or other mandatory consumer rights. If we cancel a service we cannot provide, we will refund the affected, unprovided service; you do not have to accept credit instead.

Refund method and timing

We issue refunds to the original payment method without an additional refund fee. Refunds due following a cancellation under the 14-day policy will be issued without undue delay and no later than 14 days after we receive your cancellation. Your bank or payment provider may take additional time to display the credit. Other statutory refunds will be handled within the applicable legal time limit.

No automatic renewal; no physical returns

All current online products are one-off purchases. One-month coaching does not renew automatically. There are no physical goods to post back.

Optional cancellation wording

To: IMPERIUM FITNESS LTD, support@imperiumfitnessltd.com, 152 Nelson Road, Twickenham, England, TW2 7BU.
I give notice that I cancel my contract for the following service: [service].
Ordered on: [date]. Order reference: [reference].
Customer name and address: [details]. Date: [date].
Signature only if sending this notice on paper.

Telephone assistance: +44 7875491511. Nothing in this policy limits mandatory UK or applicable US consumer rights.